How To Order

By Phone: +44 01522 697000
By Fax: +44 01522 697154
By Email: Sales@terrane.co.uk

By Post:
Terrane Ltd
Terrane House,
Whisby Way Industrial Estate,
Lincoln,
LN6 3LQ

How To Pay

PayPal

Credit / Debit Card

We accept, Visa, Mastercard, Solo, Maestro(Switch) and Delta. Cards are not processed until items are ready for despatch. Sorry we do not accept AMEX

Cheque

ONLY STERLING CHEQUES ACCEPTABLE

Sterling cheques acceptable payable to Terrane Ltd. Please write your home address, cheque guarantee card number, expiry date and issue number on the back. Please allow 10 working days for cheques to be cleared.

Directly to Bank Account

Terrane Ltd,
HSBC Bank PLC, Stonebow Branch, 221 High Street, Lincoln, LN1 1TS
Sort Code: 40-22-19
Account: 31774255

Delivery

Products in stock should be delivered within 10-14 working days. We aim to deliver out of stock items within 28 working days. Deliveries are made during normal working hours (Monday - Friday)

Ceramic products, garments and name badges are made to order and will require up to 3 weeks for delivery!

Gold wire badges and Wall-shields are made to order and will require 7-9 weeks for delivery!

Delivery Charges

The table below outlines our delivery charges for order weight / zone combinations. Click on the Zone title for a list of countries within each zone.

WEIGHT UK EURO ZONE 1 ZONE 2
1-100g Royal Mail
£
0.75
Royal Mail
£
1.25
Royal Mail
£
1.50
Royal Mail
£
1.70
101-250g Royal Mail
£
1.20
Royal Mail
£
2.00
Royal Mail
£
3.25
Royal Mail
£
3.50
251-400g Royal Mail
£
1.50
Royal Mail
£
2.75
Royal Mail
£
5.00
Royal Mail
£
6.50
401-699g Royal Mail
£
2.60
Royal Mail
£
4.25
Royal Mail
£
7.00
Royal Mail
£
9.50
700-1000g Royal Mail
£
3.60
Royal Mail
£
5.75
Royal Mail
£
11.50
Royal Mail
£
14.00
1001-1240g Royal Mail
£
5.00
Royal Mail
£
7.50
Royal Mail
£
13.00
Royal Mail
£
15.50
1241-1490g Royal Mail
£
5.50
Royal Mail
£
8.25
Royal Mail
£
15.50
Royal Mail
£
18.00
1491-1770g Royal Mail
£
7.50
Royal Mail
£
10.50
Royal Mail
£
18.00
Royal Mail
£
21.00
Over 1770g UPS
£9.25
n/a n/a n/a
1771-2500g n/a Royal Mail
£16.25
Royal Mail
£29.50
Royal Mail
£35.00
2501-3000g n/a Royal Mail
£18.75
Royal Mail
£33.50
Royal Mail
£39.00
3001-5000g n/a Royal Mail
£32.50
Royal Mail
£59.00
Royal Mail
£70.00
5001-10000g n/a Royal Mail
£65.00
Royal Mail
£118.00
Royal Mail
£140.00
10001-15000g n/a Royal Mail
£97.50
Royal Mail
£177.00
Royal Mail
£210.00
15001-20000g n/a Royal Mail
£130.00
Royal Mail
£236.00
Royal Mail
£280.00
20001-25000g n/a Royal Mail
£162.50
Royal Mail
£310.00
Royal Mail
£350.00
250001-30000g n/a Royal Mail
£195.00
Royal Mail
£354.00
Royal Mail
£420.00
300001-40000g n/a Royal Mail
£260.00
Royal Mail
£472.00
Royal Mail
£560.00
400001-50000g n/a Royal Mail
£325.00
Royal Mail
£620.00
Royal Mail
£700.00
Over 50000g For orders weighing over 50Kg please contact us directly sales@terrane.co.uk

* Shipping figures for Overseas orders weighing over 1770g are intended as guides and are dependent on country specified. Overseas orders weighing over 1770g will be shipped at cost and refunds will be made for shipping charges where applicable. If you would like a quote for an international order over 1770g please email us at sales@terrane.co.uk.

Cancellations

Under the Consumer Protection Regulations you have a right to cancel your order and receive a full refund, these would need to be made in writing within 2 working days of the order being placed.

Returns

If for any reason you wish to return your order please return it in the original packaging within 14 days, for exchange or refund, with a note of your requirements. Please obtain a receipt as proof of postage. Important - please ensure you enclose your invoice with your goods.

Stock Availability

When items are out of stock we will advise you of our expected delivery dates. If for any reason an item is discontinued we will try to offer you a similar replacement.

Email sales@terrane.co.uk
Telephone +44 (0)1522 697000
Fax +44 (0)1522 697154
Address Whisby Way Ind Est, Lincoln, LN6 3LQ
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